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Network Solution Engineer

Qualifications

  • Knowledge of the TCP/IP stack and Layer 2 and Layer 3 technologies

  • Base technology certification or training such as Cisco CCNA, Fortinet NSE 3, CWNA, or IT fundamentals

  • Experience with security technologies such as firewalls, IDS/IPS, and UTM platforms

  • Energy, motivation, enthusiasm, and integrity

  • Demonstrate the ability to work independently and troubleshoot problems with speed and efficiency

  • Strong interpersonal and communication skills, both oral and written are required

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

  • Reasonable accommodations may be made to enable an otherwise qualified individual with a disability to perform the essential functions

  • Bachelor's degree in Computer Science, or related field, and/or equivalent IT industry training or work experience

  • (Minimum of 5 years of relevant technical experience.)

  • Security design, architecture and implementation are necessary

  • In-depth knowledge of data protection regulations and technology supporting fraud detection

  • Compliance management is essential

  • Certificates, Licenses, Registrations

  • Must possess the utmost ethical standards and trustworthiness by not sharing privileged passwords, information and/or access to confidential data to other employees or people outside the company

  • Ability to communicate complex technical solutions clearly

  • Ability to negotiate and strategize scope-of-work requirements with clients and staff

  • Ability to Plan and Project Manage complex technical projects, while maintaining a calm, efficient, competent, well-organized approach with staff

  • Able to exercise tact and diplomacy in dealing with clients and staff

  • Ability to learn and retain the knowledge of a wide variety of technical information requests and respond quickly to information requests

  • Highly developed communications skills for interacting with clients effectively

  • Can independently handle difficult client situations

  • Ability to maintain a courteous, professional manner with clients and staff at all times and work well under stress

  • Advanced troubleshooting skills

  • Able to project a friendly, positive, "can do" and helpful attitude

  • Be a team player and self-motivated

  • Ability to multi-task and adjust to ever-changing requirements

  • Ability to work effectively under remote supervision

  • Available for frequent travel to client sites and training as needed

  • Must have a valid driver's license

  • Must be bondable

  • Must be able to obtain a rental automobile

  • Must pass a background check and drug screen

  • Must be available to work scheduled hours for the position

  • Must be available to work after hours, if necessary, to meet deadlines

Responsibilities

  • Are top-level technical contributors with advanced industry knowledge and company-related expertise in networking, communications, and related hardware and software

  • They are sought out to troubleshoot, consult with, and resolve the most complex network-related issues

  • research and conduct technical studies/evaluations on vendor products as well as on current and emerging technologies; they recommend appropriate investments in the company's network infrastructure, related communication technologies, and equipment

  • They develop methodologies, technical standards, security requirements, and business best practices to maintain and enhance the company's customer-facing, Internet-facing, and internal network infrastructure and related communication technologies and equipment

  • analyze the most complex network-related requirements and develop high-level and complimentary detailed technical design documentation that supports an overall business solution for the customer

  • They lead and mentor others in peer technical design reviews by providing advanced technical advice in network planning, design, engineering, and architecture

  • document or provide input into customer proposals that require the most complex technical solutions

  • are principally responsible for assisting in the installation, configuration, and ongoing support of networking and security technologies for Aurora customers on professional services projects

  • This position is also responsible for supporting Aurora Managed Services customers and providing Level 2/Level 3 support in relation to those managed service agreements

  • are responsible for configuring IT solutions to meet the customer’s business needs and provide ongoing support, while functioning as part of a service delivery organization

  • function both as part of an implementation team on larger projects and individually, providing services and support on smaller projects

  • support all phases of the sales and technology lifecycle, these efforts encompass all aspects of the products and services offered by Aurora

  • This region includes all of New Jersey, New York City and the surrounding suburbs, eastern Pennsylvania, and northern Delaware

  • The Network Solutions Engineer works with customers to identify requirements and must have the technical and business skills and experience needed to design and develop cost effective solutions that meet functional and performance requirements, while providing demonstrable ROI for the customer through the following responsibilities:

  • Deliver high-quality network integration and security services to Aurora’s customers, including the installation, deployment, and configuration of network and security infrastructure solutions

  • Ensure technical expertise in service delivery to maximize billable time and maintain a high level of customer satisfaction

  • Provide on-call support for Aurora’s managed services customers as part of an on-call rotation within the service delivery organization

  • Provide remote or on-site (as required) support to Aurora’s customers, independently troubleshooting technical problems and providing a satisfactory resolution

  • Establish, maintain, and increase customer satisfaction through professional, courteous, and caring service

  • Deliver services in an organized, effective manner to ensure that customers perceive Aurora to be thorough, well prepared, and punctual

  • Take ownership of responsibilities and display complete professionalism

  • Manage or coordinate installation, upgrade, or deployment projects, including providing on-site direction for additional network engineers

  • Maintain broad knowledge of Aurora’s core technology offerings and increase your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications

  • Thoroughly test all work and involve the customer in acceptance of the solution implementation or resolution to ensure customer satisfaction

  • Submit ticket responses and work project reports promptly, thoroughly, and accurately, with appropriate description of billable time for customer reporting and history purposes

  • Assist other Aurora solution engineers with projects, as a direct participant, and to lend your unique areas of expertise when required

  • Assist in troubleshooting difficult or time-sensitive problems

  • Contribute to company vision and direction by helping improve technical practices, as well as choosing key technologies and issues to address as Aurora grows

  • Identify customer needs and design, propose, and implement solutions, including writing recommendations, specifying equipment, and assisting with or directly writing proposals

  • Assist in the process of developing detailed Level of Effort (LOE) spreadsheets and Scopes of Work (SOWs) for Aurora service projects

  • Support Aurora’s internal network, server, and computer resources

  • Maintain an understanding of Aurora’s core competencies and attend pre-sales meetings to discuss Aurora’s technologies and services with customers

  • Complete vendor pre-sales and post-sales technical certifications to meet requirements as a reseller partner

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